JungKwanJang — jungkwanjang.us

Returns & Refunds Policy

Last Updated and Effective Date: October 15, 2026

We want you to be satisfied with every order. This policy explains how to start a return, when you can return a product, who pays for return shipping, and how refunds are issued. It applies to purchases made on jungkwanjang.us. Products purchased from any other seller, marketplace, or retail store are not eligible for return or refund through this Site.

To start a return, reach out through our contact form or email support@kgcus.com with your order number and the specific products you would like to return.

You have 30 days from the day you receive your package to request a refund. If 30 days have passed since you received the package, we are unfortunately unable to offer you a refund or exchange.

To be eligible for a full refund or reshipment, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

If your return is approved, you are responsible for return shipping costs, and original shipping charges are non-refundable. We recommend using a trackable, insured service, as we cannot guarantee that we will receive your returned item.

A refund of the product will be issued back to the same form of payment used.

• The refund to the card may take 5–10 business days.
• Purchases made through your Loyalty Points will be refunded through Loyalty Points that can be used right away.

We stand behind the quality of our products. Any requests for a quality-related issue need to be evaluated. Please contact the Customer Service department at support@kgcus.com with your order number and additional relevant information.

We do not offer price matching for any orders. This includes orders placed outside of a promotional period (before or after the promotion), products sold by other retailers, and subscription items, as these are already offered at a fixed discounted rate.

Any additional discounts applied to subscription purchases are valid for one-time use only. Promotional discounts apply to the first subscription order only. If a product is purchased at a discounted promotional price through a subscription, that price applies to the first delivery only. All subsequent renewals will be charged at the standard subscription rate in effect at the time of renewal.

Only one discount may be applied per order, unless explicitly stated otherwise in a specific promotion. For assistance with your order, please contact us.

What if I received a damaged item in transit?

In case you have received a product that has been damaged or a shipment that is incorrect, contact us within the first 14 days for a resolution. First take photos of the issue and email them along with an explanation to support@kgcus.com.

What if I never received the package?

We would first advise you to ask your neighbors to see if packages were delivered to the incorrect address. If you still cannot locate your packages, please contact our customer service department and we will assist you to get this resolved.

When will I get my refund?

Refunds will be available once the returned items are received. Please be aware this process may take time.

Return labels

• Return labels are issued only after reviewing the details of the order issue.
• We provide return labels only if the product received is damaged, or if the customer was sent the wrong item. Return labels are not provided otherwise.

Questions about returns or refunds can be directed to:

We reserve the right to refuse a return request on a case by case basis.