JungKwanJang — jungkwanjang.us

Terms of Use

Last Updated and Effective Date: May 14, 2026

Welcome to www.jungkwanjang.us (the “Site”). These Terms of Use (these “Terms”) are a legal agreement between you and Korean Red Ginseng Corp, Inc. (“KGC,” “we,” “us,” or “our”), the operator of the Site and the products, content, and related services made available through the Site (collectively, the “Offerings”). KGC is the U.S. distributor of Jung Kwan Jang® brand Korean red ginseng products and related goods.

These Terms apply to consumer e-commerce use of the Site. Franchise, wholesale, retail-partner, distributor, employment, and other business inquiries are outside the scope of these Terms and may be subject to separate terms, disclosures, or agreements.

The Site and the Offerings are intended for use by individuals located in the United States. By using the Site or placing an order, you represent and warrant that you (i) are at least 18 years of age and have the legal capacity to enter into these Terms; (ii) are located in the U.S. when accessing the Site or placing an Order; and (iii) will use products solely for lawful, personal, non-commercial purposes.

Products are available for shipment only within the U.S., its territories, and military addresses supported at checkout, unless we expressly make a non-U.S. destination available at checkout. You are responsible for complying with all laws applicable to your purchase, receipt, possession, and use of our products.

Products intended for minors. Certain products available on the Site may be marketed or labeled for use by minors but must be purchased, and any related Account must be opened only by a parent or legal guardian. By purchasing any such product for a minor, you represent that you are the minor’s parent or legal guardian, that you consent to the minor’s use of the product, and that you assume responsibility for reviewing the product labeling and consulting a qualified healthcare provider before giving the product to the minor.

The Site is not directed to children under 13, and we do not knowingly collect personal information directly from children under 13. A parent or legal guardian must complete any purchase, Account registration, subscription enrollment, product review, quiz, or other interaction involving a child. If you believe a child under 13 has provided personal information through the Site, please contact us at support@kgcus.com.

We may revise these Terms at any time. When we make changes, we will update the “Last Updated and Effective” date above and post the revised Terms on the Site. Material changes to the dispute-resolution provisions will apply only to claims that arise after the change is posted. Your continued use of the Site after a revised version is posted constitutes your acceptance of the revised Terms. If you do not agree to a change, you must stop using the Site.

We may also change, suspend, add to, or discontinue any feature or product offered through the Site at any time, including prices, availability, shipping options, promotions, subscriptions, and rewards features, in each case without prior notice, except as expressly stated in these Terms or required by law.

Our collection and use of personal information is governed by our Privacy Policy (the “Privacy Policy”), available on the Site. By using the Site, you acknowledge that you have had an opportunity to review the Privacy Policy. To the extent required by law, we will provide additional privacy notices at or before the point where personal information is collected.

You may browse the Site without creating an account, but certain features, including saving shipping or payment information, managing subscriptions, posting a product review, or earning or redeeming rewards, may require registration of an account (“Account”). We may also allow guest checkout in our discretion.

When you create an Account, you agree to (i) provide accurate, current, and complete information, (ii) keep that information up to date, (iii) maintain the confidentiality of your password, and (iv) promptly notify us at support@kgcus.com if you become aware of any unauthorized use of your Account. You are responsible for activity under your Account, except to the extent resulting from our failure to implement reasonable security measures. We may suspend or terminate Accounts that contain inaccurate information, that are used in violation of these Terms, or that we reasonably believe have been compromised.

Rewards Program. If we offer a rewards program, or similar customer program, the points, credits, or similar benefits you earn (“Rewards”) are promotional benefits and have no cash value. Rewards are not transferable, are not property, may expire, and may be modified, suspended, or discontinued at any time, subject to applicable law. Amounts paid with Rewards will be refunded as Rewards, unless otherwise required by law or stated in applicable Rewards program terms. The Rewards program may be considered a “financial incentive” under the California Consumer Privacy Act and related regulations. By participating, you acknowledge our Notice of Financial Incentive set forth in our Privacy Policy. You may opt out of or withdraw from any Rewards program as described in the applicable program terms. Withdrawal will end your ability to earn or redeem Rewards, and any unredeemed Rewards will no longer be available, but you may continue to shop at jungkwanjang.us on the same terms as any other customer.

The Site may offer tools, quizzes, and other features, including product-matching tools that suggest products based on the information you provide. These tools are for informational and educational purposes only. They are not medical advice, do not constitute diagnosis, treatment, or a recommendation of treatment, and are not a substitute for advice from a qualified healthcare professional. Results depend on the information you submit, and we do not warrant the accuracy or suitability of any suggestion. You are responsible for determining whether to purchase or use any product.

Some products offered through the Site are dietary supplements, foods, beverages, or related consumer products. Statements on the Site regarding dietary supplements have not been evaluated by the U.S. Food and Drug Administration. Dietary supplement products are not intended to diagnose, treat, cure, or prevent any disease.

Information on the Site is provided for informational purposes only and is not a substitute for professional medical advice. Always read the product label and use products only as directed. Consult a qualified healthcare provider before using any product if you are pregnant, nursing, taking medication, have a medical condition, or are giving the product to a child. Discontinue use and seek medical attention if you experience an adverse reaction.

Prices, promotions, discounts, and availability are shown on the Site at the time you place your order (an “Order”). We may correct typographical, pricing, or availability errors and may cancel affected Orders, with any amounts paid refunded as required by law. We reserve the right to limit Order quantities, to refuse or cancel any Order (including after Order confirmation), and to discontinue any product at any time. An Order confirmation email is an acknowledgment that we have received your Order; it does not constitute our acceptance of the Order. Acceptance occurs when we ship the products. We will try to accommodate requested Order changes or cancellations submitted before processing, but we cannot guarantee changes or cancellations after an Order has entered fulfillment.

You agree to provide a valid payment method (credit card, debit card, or other method we make available at checkout) and authorize us, our payment processors, and their service providers to charge that payment method for all amounts due in connection with your Order. If you choose to save a payment method or enroll in a subscription, additional stored-payment and recurring-payment disclosures may apply at checkout or in your Account. If your payment method is declined, we may cancel or suspend the Order unless you provide an acceptable payment method. If a payment is reversed, you remain responsible for the unpaid amount, and we may pursue available remedies to collect unpaid amounts as permitted by law.

We collect and remit applicable sales, use, and similar taxes for Orders shipped to jurisdictions where we have a duty to collect. The tax shown at checkout is an estimate and may be adjusted based on the rate in effect at the time the Order is processed.

Personal use only. Products purchased through the Site are for personal use only and may not be resold, redistributed, exported for resale, or otherwise commercially exploited.

If you enroll in a “Subscribe & Save” or other subscription plan, your subscription will automatically renew at the frequency, price, and terms disclosed at checkout unless you cancel. BY ENROLLING, YOU AUTHORIZE US TO CHARGE YOUR SAVED PAYMENT METHOD ON A RECURRING BASIS, AT THE DISCLOSED FREQUENCY AND PRICE, UNTIL YOU CANCEL OR WE TERMINATE THE SUBSCRIPTION. Before you enroll, we will present the automatic-renewal terms clearly and conspicuously and obtain your express affirmative consent to those terms. After enrollment, we will provide an acknowledgment that includes the automatic-renewal terms, cancellation policy, and cancellation instructions in a form you can retain.

You may cancel at any time through your Account dashboard or subscription portal, by emailing support@kgcus.com, or by any other cancellation method we make available. Cancellation will stop future recurring charges. If an Order has already been processed, billed, or shipped before cancellation is completed, that Order may remain subject to our return and refund policy, except where otherwise required by law.

If you accepted a subscription online, you may cancel it online through a prominently available cancellation link or button or another online method we make available, without being required to speak with a live or virtual representative unless you choose to do so, and we will provide a prominent online cancellation mechanism that is at least as easy to use as the method you used to enroll, consistent with applicable automatic-renewal and “click-to-cancel” laws. We may authenticate your Account before processing cancellation, but we will not use authentication or retention offers to obstruct or delay cancellation.

We will provide notices of material changes, price changes, trial or promotional-period expirations, and annual reminders when required by applicable automatic-renewal laws.

Unless expressly stated at checkout, we ship within the U.S. only, including Armed Forces APO/FPO/DPO and Puerto Rico where available through supported carriers. We do not offer international shipping through the Site unless expressly stated at checkout. Shipping fees, methods, and any free-shipping thresholds (such as free standard shipping on Orders over a stated amount) are shown at checkout and may change from time to time. Orders typically ship within 1–2 business days, but processing and shipping times are not guaranteed. Orders ship Monday through Friday, excluding U.S. holidays. Tracking information, when available, is provided by the carrier and may not appear immediately in the carrier’s system.

Estimated delivery times are estimates only and not guarantees. We are not responsible for delays caused by the carrier, weather, or other events outside our reasonable control. Title and risk of loss pass to you when we deliver the products to the carrier, except where otherwise required by law.

Standard returns. You may request a return within thirty (30) days after you receive your Order. To be eligible for a refund, items must be unused, in the same condition as received, in the original packaging, and returned in accordance with our Return Policy available at https://jungkwanjang.us/policies/refund-policy and incorporated into these Terms by reference. Initiate any return by contacting support@kgcus.com with your Order number and the items you wish to return; do not ship items back without first receiving authorization, as unauthorized returns will not be accepted. Approved refunds are issued to the original method of payment, which may take 5–10 business days to appear after we receive and inspect the returned item and process the refund. Amounts paid with Rewards will be refunded as Rewards.

Damaged, defective, or incorrect items. If you receive an item that is damaged, defective, or different from what you ordered, contact support@kgcus.com within thirty (30) days of delivery and include photographs of the issue. Do not handle or consume any product whose container is broken, leaking, or otherwise compromised. We will provide return instructions and, where appropriate, a prepaid return label and a replacement or refund.

Return shipping. Except for damaged, defective, quality-related, or incorrect items, you are responsible for return shipping costs, and original shipping charges are non-refundable. We recommend using a trackable, insured service.

Price adjustments. We do not offer price matching or price adjustments unless expressly stated on the Site or in applicable promotion terms.

We reserve the right to refuse a return or limit returns where we reasonably determine abuse or misuse of the policy. Any changes to the Return Policy will apply prospectively unless otherwise required by law. Products purchased from any party other than KGC (including third-party sellers, marketplaces, or retail stores) are not eligible for return or refund through the Site.

You consent to receive electronic communications from us, including Order confirmations, shipping notices, customer-service replies, subscription notices, Account notices, and other transactional or relationship communications. Where you have opted in or where otherwise permitted by law, we may send marketing communications, and you may unsubscribe from marketing emails using the unsubscribe link in any marketing email or by emailing support@kgcus.com.

If you provide a mobile telephone number and opt in, you consent to receive recurring marketing and transactional text messages from us or on our behalf, including abandoned-cart reminders and promotional offers, which may be sent using automated technology. Consent to receive marketing messages is not a condition of purchase. Message frequency varies. Message and data rates may apply. You can opt out at any time by replying STOP to any text message you receive from us or by using any other reasonable method that clearly communicates your request to stop receiving covered messages, as required by law. We are not responsible for charges your wireless carrier may impose.

Transactional or relationship messages may continue after you opt out of marketing messages, to the extent permitted by law.

The Site and the Offerings, including all text, graphics, images, logos, product names, video and audio, software, page layouts, and the selection and arrangement thereof, are owned by KGC, Korea Ginseng Corp. (our parent company), their respective affiliates or licensors, and are protected by copyright, trademark, trade dress, and other intellectual-property laws.

We grant you a limited, revocable, non-exclusive, non-transferable license to access and use the Site and the content on it solely for your personal, non-commercial use, and to download or print portions of the Site solely for that purpose. Any other use, including reproduction, modification, distribution, public display, sale, framing, scraping, data-mining, or use of the Site or its content to develop, train, test, or improve any artificial-intelligence or machine-learning model is prohibited unless we give you prior written permission.

The Site may allow you to submit product reviews, photographs, comments, ratings, questions, suggestions, and other content (collectively, “User Content”). You are solely responsible for your User Content. By submitting User Content, you represent and warrant that (i) you are the author or have all rights necessary to grant the license below, (ii) the User Content is truthful and based on your own experience with the product, (iii) the User Content does not infringe any third party’s intellectual-property, privacy, or publicity rights, and (iv) the User Content is not unlawful, defamatory, obscene, harassing, threatening, or otherwise objectionable.

You grant KGC and its affiliates a non-exclusive, worldwide, royalty-free, sublicensable license to use, reproduce, display, distribute, and adapt your User Content, including your name, likeness, and other identifying information you provide with it, in connection with the Site, the Offerings, and KGC’s advertising, marketing, and promotional activities, without compensation to you, subject to our Privacy Policy and applicable law.

Do not submit User Content that includes personal information about another person, including a child, unless you have authority to do so and all required consents.

We have no obligation to monitor User Content, but we reserve the right to refuse to post, remove, or edit any User Content that violates these Terms or applicable law, that is off-topic, that contains profanity or personal attacks, or that we determine in good faith is otherwise inappropriate for the Site. We will not remove or refuse to post a review based solely on the fact that it is critical or unfavorable. If you receive any compensation, free product, discount, points, or other consideration in connection with submitting a review, you must clearly and conspicuously disclose that material connection in the review itself. We do not endorse any User Content, and any opinions expressed in User Content are those of the author, not KGC. User Content may describe individual experiences and does not represent that you will achieve the same or similar results. User Content is not medical advice and should not be relied on to diagnose, treat, cure, or prevent any disease.

You agree not to, and not to encourage or assist any third party to:

The Site may contain links to, or content provided by, third parties. We do not control, endorse, or accept responsibility for any third-party website or content. Your interactions with any third party are solely between you and that third party, and your use of any third-party site is governed by that site’s own terms and privacy policy.

From time to time we may offer discounts, contests, sweepstakes, or other promotions. Each promotion is subject to its own official rules, which will be posted in connection with the promotion and will govern in the event of any conflict with these Terms. Sweepstakes are subject to separate official rules. No purchase is necessary to enter or win a sweepstakes, and any purchase will not increase the chances of winning.

If you believe that content on the Site infringes a copyright you own or control, please send a notice that includes the information required by 17 U.S.C. § 512(c)(3) to our designated copyright contact at support@kgcus.com or by mail to Korean Red Ginseng Corp, Inc., Attn: Legal Department, 12750 Center Court Dr. S., Suite 100, Cerritos, CA 90703. We may, at our discretion, terminate the accounts of users who repeatedly infringe the rights of others.

Some jurisdictions do not allow the exclusion of certain warranties, so some exclusions may not apply to you.

The limitations in this section do not apply to liability that cannot be excluded or limited under applicable law, such as liability for gross negligence, willful misconduct, or fraud.

You agree to defend, indemnify, and hold harmless KGC and its affiliates and their respective officers, directors, employees, agents, licensors, and suppliers from and against any third-party claim, demand, loss, liability, damage, cost, or expense (including reasonable attorneys’ fees) arising out of or relating to (a) your use of the Site or any Offering, (b) your User Content, (c) your violation of these Terms or any applicable law, or (d) your violation of any right of a third party.

These Terms and any dispute arising out of or relating to them or the Offerings are governed by the laws of the State of California, without regard to its conflict of laws rules and subject to the Federal Arbitration Act. The United Nations Convention on Contracts for the International Sale of Goods does not apply. To the extent any dispute is not subject to arbitration (or is excluded from arbitration as described above), you and KGC consent to the exclusive jurisdiction of the state and federal courts located in Los Angeles County, California, and waive any objection based on lack of personal jurisdiction or inconvenient forum.

We may suspend or terminate your access to the Site, your Account, any subscription, any Rewards program, or any Offering at any time, with or without notice, for any reason, including any breach or suspected breach of these Terms. You remain responsible for any Orders placed and amounts owed before termination. The provisions of these Terms that by their nature should survive termination, including the sections on intellectual property, User Content licenses, disclaimers, limitation of liability, payment obligations, indemnification, dispute resolution, and governing law, will survive.

Notices to you may be sent to the email address on file for your Account or posted on the Site. Notices to KGC must be sent to Korean Red Ginseng Corp, Inc., Attn: Legal Department, 12750 Center Court Dr. S., Suite 100, Cerritos, CA 90703, or to support@kgcus.com, and are effective when received.

Under California Civil Code § 1789.3, California users may report complaints to the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs by mail at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (800) 952-5210.

These Terms, together with the Privacy Policy, Return Policy, Shipping Policy, any subscription terms presented at checkout or in your Account, any Rewards program terms, and any promotion-specific official rules we incorporate by reference, are the entire agreement between you and KGC regarding the Site and Offerings and supersede any prior agreements. If any provision is held invalid or unenforceable, the remaining provisions will continue in full force and effect, and the invalid provision will be modified only to the extent necessary to make it enforceable. Failure to enforce any provision is not a waiver of our right to enforce it later. You may not assign or transfer your rights or obligations under these Terms without our prior written consent; we may assign these Terms without restriction. These Terms do not confer any rights or remedies on any third party.

Questions about these Terms can be directed to: